SHIPPING INFORMATION

WHAT ARE EXPECTED DELIVERY TIME?
Within Pakistan: 3-4 working days
International: 4-5 working days

COURIERS

Pakistan: TCS or Leopard’s courier
International: DHL or FedEx.

Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well. Shipping charges are based on destination, size and weight of your order on international orders.

CUSTOMS AND IMPORT DUTIES

You may be subject to import duties, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should contact your local customs office for further information. Additionally, when ordering from saadiamirza.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

COMPLAINTS

If you do have a complaint please write to Saadia Mirza, 41-42 Industrial Area, Gurumangat Road, Gulberg 3, Lahore Pakistan, email us [email protected] or call +92 (0)340 8977789. Saadia Mirza welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.